NAT Type Issues Solved

**Chet Norris** · January 11th, 2016

I was having trouble connecting to a party with Gemini he gave me some tips to try which got me in the party. I still have a "Moderate" NAT type which could cause other connection problems. Here is what I got from Ubisoft support

If you are receiving connection issues, start by testing your Xbox Live connection via the Network Test Utility on the console.

1. Start at the Xbox One main menu.
2. Press the Menu Button.
3. Select Settings.
4. Select Network Settings.
5. Select Test Network Connection.
6. Select Test Multiplayer Connection.

Note: If you receive any errors in steps 5 and 6, please follow the on-screen prompts to resolve the issues presented.

7. Select Detailed Network Statistics if you are experiencing lag in gameplay. If your Upspeed/Downspeed are consistently not what your Internet package includes, you may need to contact your ISP.

There are three possible NAT types:

- Open NAT (Green) has no restrictions and will be able to connect with any other players.
- Moderate NAT (Orange) will have some restrictions and will be unable to communicate or play with users with a strict NAT.
- Strict NAT (Red) may not be able to join or communicate in certain game sessions. Average matchmaking wait times will be affected.

If your NAT type is moderate or strict, please try the steps below:

1. Restart your network hardware. Turn off your Xbox One, modem and router and wait 15 - 30 seconds.
2. Fully power up your modem.
3. Fully power up your router.
4. Turn on your Xbox One and test the Xbox Live connection again.

If you still have trouble then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

Xbox Live Required Ports
UDP: 53, 88, 500, 3074, 3544, 4500
TCP: 53, 80, 3074

Rainbow Six: Siege Required Ports
UDP 3074, 6150
TCP 80, 443

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website. Websites such as http://www.portforward.com offer tutorials on how to open ports on your router.

If the issue persists, please try clearing your system cache. To clear the cache on your Xbox One, you will need to power cycle the system. Power cycling will reset the network card and clear the cache.

1. On the console, press and hold the Xbox button for about 5 seconds until the light behind it turns off. This will power off the console.
2. After the console has shut down, unplug the power cord and wait 2 full minutes.
3. Plug the console back in and turn it on using the Xbox button.

If this does not solve your problem, try placing your Xbox One in the DMZ of the router or establishing a direct connection to your modem and retry.

If you continue to experience issues please submit a ticket here

**Chet Norris** · January 11th, 2016

If you play Tom Clancy's Rainbow Six Siege, you may want to think about setting up a port forward for it to improve your online gaming experience. There are many advantages to setting up a port forward for Tom Clancy's Rainbow Six Siege, for instance:
· Less lag
· Improved connection
· Fewer crashes when online
· Easier to play with friends
· Better quality voice chat
· Enhanced overall online experience

On this page we have links to guides for Xbox One and Playstation 4 specific to Tom Clancy's Rainbow Six Siege. Want to learn how to forward your port? Follow one of the sections below to see easy-to-follow instructions and get it done today.

http://portforward.com/networking/static-ip-xbox-one/

**CAG CheechDogg** · January 11th, 2016

You to power cycle both your modem and router for the moderate or strict NAT to go away ..

Disconnect power source from all your devices this includes all laptops, modems and routers
Turn on modem first
Turn on router only after all lights on your modem are lit
Turn on your xbox one first then anything else

The reason this happens is that sometimes your laptop or desktop's firewalls throw up a security call and prevents you from getting an OPEN NAT TYPE ....simple

**Chet Norris** · January 11th, 2016

Finnaly got open NAT. Had to make a change in my cable modem.

Sent from my SM-N920P using Tapatalk

**Gemini328** · January 11th, 2016

Originally Posted by Chet Norris

Finnaly got open NAT. Had to make a change in my cable modem.

Sent from my SM-N920P using Tapatalk

Sweet note we can party up easier and get that marksman knocked out

**CAG CheechDogg** · January 12th, 2016

Originally Posted by Chet Norris

Finnaly got open NAT. Had to make a change in my cable modem.

Sent from my SM-N920P using Tapatalk

That's because your old ip address was blocked for something. ..since its a static adress it would need to get released then get a new one assigned to it

Sent from my SM-N920V using Tapatalk

**Chet Norris** · January 13th, 2016

I was so pumped to have my NAT type Open. I'm connecting to Multiplayer quickly. But for some reason I could not connect to Terrorist Hunt games. and I could not Party up with Elias last night. Hard to say if I'm having a issue or it's game related?

Anyone? Cheech?

**CAG JB** · January 13th, 2016

Originally Posted by Chet Norris

I was so pumped to have my NAT type Open. I'm connecting to Multiplayer quickly. But for some reason I could not connect to Terrorist Hunt games. and I could not Party up with Elias last night. Hard to say if I'm having a issue or it's game related?

Anyone? Cheech?

Check your ports are configured,if you visit Ubisoft they have all the correct ports on there.Nearly certain that Gemini posted the correct port info on here also.

I was running into the same issues and I just cut to the chase and changed my port settings through my router manager and haven't had a problem since.

Things like connecting to a party wouldn't be to do with Ubisoft but your individual ISP or at a long shot xbox live itself