After 2 months of waiting for progress with my xbox live account issue its finally getting worked on. I started working with another new agent who actually tells me whats going on with my account. Apparently there is a coding bug with my account and several other components inside the account. I was also told why I have been passed along through several other agents and not told why. All in all according to him this issue won't be fixed for a couple of weeks but he did given me tokens for Battlefield 4 (installing right now) and for destiny when it is released next week.
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